CREWCLEAR DOCUMENTATION

One platform. Three clearly defined roles.

Use these visual guides to connect requester domains, submit complete requests, direct the work, and carry out assignments without crossing role boundaries.

Requester

Can submit and track requests. Cannot assign, start, pause, resume, or complete a job.

Supervisor

Can triage, assign, route, manage employee access, and operate work when authorized.

Employee

Can act on assigned work, record constraints, attach evidence, and complete the field workflow.

REQUESTER GUIDE

Submit a crew-ready request.

CREWCLEAR asks one focused question at a time and rewards useful detail with a five-point readiness score.

  1. 1

    Open Create a ticket and enter your organization email. A registered domain securely finds the correct workspace.

  2. 2

    Choose the category and describe what is visibly wrong—not the repair you think is needed.

  3. 3

    Verify the exact address and map position so the job can become a route stop.

  4. 4

    Add impact, safety, useful observations, and arrival guidance.

  5. 5

    Add your name and password, choose email updates, and request a verification link.

  6. 6

    Open the email, review the ticket, and press Confirm and submit. Only then are the requester account and ticket created together.

  7. 7

    If Action needed appears later, answer the supervisor’s question; the ticket returns to review automatically.

Why location verification mattersThe same confirmed location drives supervisor mapping, route planning, and employee navigation.

CREWCLEAR guided request form showing step one and the five-point crew readiness score
The readiness panel makes missing context visible before the request reaches dispatch.

SUPERVISOR GUIDE

Triage, clarify, assign, and keep the field picture current.

The overview puts priority work and operational exceptions first, then carries verified locations into assignment and routing.

  1. 1

    Review urgent, overdue, unassigned, waiting-on-requester, and paused totals.

  2. 2

    Open a request to confirm scope, priority, location, and evidence.

  3. 3

    If one detail is missing, choose Request clarification and ask one focused question.

  4. 4

    Review the requester’s answer, then assign the employee with the right availability and context.

  5. 5

    Add mapped jobs to a route and watch paused work by reason.

No dispatch on a guessThe ticket stays in Waiting on requester until an answer arrives, then returns to supervisor review with the full exchange attached.

CREWCLEAR supervisor operations overview with urgent, overdue, unassigned, and paused work
The supervisor starts with exceptions—not a wall of undifferentiated tickets.

OPERATIONS PULSE

Turn ticket history into the next decision.

The supervisor report connects work volume, handoff speed, constraints, completion proof, and requester readiness without ranking individual employees.

  1. 1

    Choose a 7, 30, or 90-day period and filter by category, location, or priority.

  2. 2

    Compare created and completed work to see whether intake is outpacing the crew.

  3. 3

    Review median time to assignment, first start, and requester clarification response.

  4. 4

    Use clarification rate, pause reasons, and duration to remove recurring handoff problems.

  5. 5

    Open the oldest waiting tickets directly or export the filtered records to CSV.

Crew-ready becomes measurableReadiness signals and clarification frequency show where intake prompts should improve—not which person to blame.

CREWCLEAR Operations Pulse showing backlog, handoff speed, paused time, completion proof, and crew-ready intake
The report focuses on process signals and actionable work—not an employee leaderboard.

EMPLOYEE GUIDE

Start, pause, resume, and prove the work.

Employees receive a clear next job and only the controls needed to carry out authorized work.

  1. 1

    Open the recommended assignment and confirm the location and job details.

  2. 2

    Start the job when work physically begins.

  3. 3

    If work cannot continue, pause it with a reason such as access, parts, weather, or another person.

  4. 4

    Resume from the same record when the constraint clears.

  5. 5

    Add required notes, photos, labor, materials, and checklist answers before completion.

A pause is information, not failureA structured reason tells the supervisor what is blocking progress and preserves an honest timeline.

AssignedIn progressPaused + reasonResumedCompleted + proof
The work record preserves every transition and the reason behind it.

ACCESS & SECURITY

Keep tenant access current.

Supervisors control employee access and which verified email domains can route new requester tickets into the workspace.

Register a requester domain

Verify your own organization email, open More → Requester access, and register that exact domain. Public inbox domains are blocked. Use the private workspace code for outside contractors.

Invite or revoke an employee

Open Crew to send a tenant-scoped employee invitation. Revoke access when a person leaves or no longer needs the workspace.

Protect the boundary

Domain matching routes a request; it does not replace mailbox verification. Every requester must confirm the single-use email link before the account and ticket exist.

READY TO TRY IT

Walk through all three roles.

The public demo contains separate requester, supervisor, and employee workflows with prepared sample data.

Open the demo