Clear terms for work that has real-world consequences.

1. Agreement and provider

These Terms are between you and the operator of CREWCLEAR (“CREWCLEAR,” “we,” “us,” or “our”). If your organization signs an order form, pilot agreement, data-processing addendum, or other written contract, the provider named there is the CREWCLEAR operator for that engagement and the signed agreement controls where it conflicts with these Terms.

Until a provider is identified in a written agreement, CREWCLEAR is offered under the CREWCLEAR trade name through crewclearapp.com. Requests for the operator’s legal notice information may be sent to notifications@crewclearapp.com.

2. Eligibility and authority

You must be at least 18 years old or the age of legal majority where you live. If you use CREWCLEAR for an employer, government body, contractor, property owner, or other organization, you represent that you have authority to bind yourself and to use the service within that organization’s policies. A person creating a workspace represents that they are authorized to administer it.

3. Accounts, roles, and access

Provide accurate information, keep credentials confidential, use an individual account, and promptly report suspected compromise. Workspace administrators manage invitations, departments, roles, settings, exports, and revocation. CREWCLEAR may rely on those instructions.

Supervisors and authorized employees may act on work according to their role and assignment. Requesters can submit, clarify, and track their requests but cannot operate a job. Organizations are responsible for granting the least access needed and revoking access when a person leaves or changes duties.

A workspace administrator may register an organization email domain only when authorized to do so and after verifying an account on that same domain. Registering a domain allows matching email addresses to begin requester intake for that workspace. Domain matching is routing—not proof that a person is an employee, resident, or otherwise entitled to service. A requester account and ticket are created only after control of the individual mailbox is confirmed through a single-use link. Customers must remove a domain they no longer control and promptly report a disputed claim.

4. Customer content and permission to process it

As between the parties, the customer organization retains its rights in requests, records, photos, locations, and other content submitted to its workspace (“Customer Content”). The customer grants CREWCLEAR a non-exclusive, worldwide, limited license to host, copy, transmit, display, back up, and otherwise process Customer Content only as needed to provide, secure, support, and improve the service and to meet legal obligations.

You represent that you have the rights and lawful basis needed to submit Customer Content and make it available to authorized users. Do not upload content that is unlawful, malicious, infringing, unnecessarily sensitive, or outside legitimate organizational work.

5. Workplace monitoring and location responsibilities

CREWCLEAR can display work sites and user-initiated crew location check-ins to authorized workspace users. It is not designed for covert or continuous off-duty tracking. The customer organization—not CREWCLEAR—is responsible for deciding whether location use is necessary and proportionate, providing legally required workforce notices, consulting representatives where required, defining a lawful purpose, restricting access and retention, and obtaining any required consent.

Do not use location or activity information as the sole basis for an adverse employment, disciplinary, eligibility, or safety decision. Give affected people a reasonable opportunity to correct inaccurate information and explain relevant circumstances.

6. Maps, routes, and third-party services

Map data, geocoding, directions, traffic, GPS, and connectivity may be incomplete, delayed, or wrong. Users must verify destinations, access restrictions, road conditions, vehicle limits, property boundaries, and safe routes. External map and directions links are governed by their providers’ terms and privacy notices. OpenStreetMap attribution applies to its data.

7. Operational responsibility and no emergency use

CREWCLEAR helps organize information; it does not replace trained personnel, professional judgment, inspections, engineering, dispatch policy, workplace safety programs, emergency services, or records that law requires another system to maintain.

Do not use CREWCLEAR to report or manage an emergency. Call the appropriate emergency service and follow your organization’s emergency and safety procedures. Users must independently verify instructions, hazards, utility locations, permits, isolation procedures, protective equipment, and site conditions before acting.

8. Acceptable use

You may not: access another organization’s data without authorization; probe or bypass security; share accounts; upload malware or unlawful content; misuse personal or location information; harass, discriminate, or retaliate; falsely impersonate a person; overload or reverse engineer the service except where law expressly permits; use the service to train a competing model or product; or violate applicable law, sanctions, employment rules, or third-party rights.

9. Communications and electronic notices

You agree to receive electronic transactional messages needed to administer the service, including verification, security, invitation, recovery, and account notices. Requesters receive ticket updates only when enabled. Marketing messages require a separate optional choice and can be stopped without affecting transactional messages. You are responsible for keeping a working email address on the account.

10. Free, pilot, beta, and paid use

No fee is owed unless a price, order form, or checkout is presented and accepted. Features identified as free, demo, preview, pilot, or beta may change, contain errors, have usage limits, or be discontinued. Paid-plan terms, taxes, renewal, service levels, support, and procurement requirements apply only when stated in an accepted written order or checkout.

Public population tiers are pricing guidance, not an automatic offer. A written quote or order confirms the legal government entity, official population source, participating scope, taxes, unusual storage or API use, migration, integrations, service level, and any custom requirements. CREWCLEAR may quote custom terms for unusually complex or high-volume use.

Unless a signed pilot agreement states otherwise, a pilot does not guarantee free use, production suitability, conversion pricing, a positive result, or permission to publish the customer’s name or results. Pilot scope, duration, responsibilities, data handling, success measures, and any credit toward an annual subscription must be documented in writing.

11. Security and customer safeguards

CREWCLEAR uses safeguards designed for the service, but no online system is perfectly secure. Customers must use appropriate device controls, train users, protect credentials, review access, maintain independent copies of legally required records, and avoid submitting data the service is not contracted to handle. Notify CREWCLEAR promptly of suspected unauthorized access.

12. Suspension, termination, and exports

You may stop using the service. CREWCLEAR may restrict or suspend access to protect users or the platform, respond to law, prevent misuse, address nonpayment under a paid agreement, or investigate a material breach. Where reasonable, we will give notice and an opportunity to cure.

Administrators should export needed records before closure. After termination, access may end and data may be deleted according to the Privacy Notice, customer instructions, backup cycles, and legal obligations. Sections that by their nature should survive—including ownership, disclaimers, liability limits, and dispute terms—remain effective.

13. Intellectual property and feedback

CREWCLEAR and its licensors retain all rights in the service, software, branding, documentation, and aggregated or de-identified service information. Subject to these Terms, we grant users a limited, revocable, non-transferable right to use the service for authorized organizational work. If you provide feedback, you permit us to use it without restriction or compensation, without identifying you publicly without permission.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CREWCLEAR IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE, MAPS, ROUTES, RECOMMENDATIONS, EMAILS, OFFLINE DATA, OR CUSTOMER CONTENT WILL BE ACCURATE, COMPLETE, SECURE, AVAILABLE, OR ERROR-FREE.

Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded. A written order form may provide different express commitments.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CREWCLEAR WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, DATA, USE, OR GOODWILL; OR DAMAGES ARISING FROM FIELD CONDITIONS, ROUTING, EMPLOYMENT DECISIONS, THIRD-PARTY SERVICES, OR UNAUTHORIZED ACCESS.

CREWCLEAR’S TOTAL LIABILITY ARISING FROM THE SERVICE WILL NOT EXCEED THE GREATER OF (A) AMOUNTS PAID TO CREWCLEAR FOR THE AFFECTED SERVICE DURING THE 12 MONTHS BEFORE THE EVENT OR (B) US$100. These limits apply regardless of legal theory but do not limit liability that cannot lawfully be limited, including where applicable for fraud, willful misconduct, gross negligence, or death or personal injury caused by negligence.

16. Indemnity

To the extent permitted by law, you and the customer organization will defend and indemnify CREWCLEAR from third-party claims arising from Customer Content, unlawful or unauthorized use, failure to provide required workforce or privacy notices, or violation of these Terms or third-party rights. This section does not apply where prohibited, and no government entity is required to accept an indemnity it lacks legal authority to provide.

17. Law, disputes, and public-sector terms

Before filing a claim, each party should send written notice and attempt in good faith to resolve the issue for 30 days. The governing law and forum in an accepted order form or written pilot agreement control. If none exists, applicable conflict-of-law rules and courts with lawful jurisdiction determine the forum; these Terms do not waive non-waivable consumer or public-sector rights.

Government procurement terms, public-records duties, records schedules, sovereign immunity, and mandatory local law apply only to the extent legally required or expressly accepted in writing by CREWCLEAR.

18. Changes, assignment, and contact

We may update these Terms for legal, security, or service changes. Material changes will be posted with a new effective date and, when appropriate, communicated to administrators or users. Continued use after the effective date constitutes acceptance where permitted; we will request renewed acceptance when required.

You may not assign these Terms without consent except as part of an authorized organizational restructuring. CREWCLEAR may assign them in connection with a financing, reorganization, merger, or sale. If one provision is unenforceable, the rest remain effective. Failure to enforce a provision is not a waiver.

Legal notices and questions: notifications@crewclearapp.com. Put “Legal Notice” in the subject line and do not send passwords or unnecessary sensitive information.